Returns & Exchanges
First Lite is committed to your satisfaction and offers a 30-day window for returns on all gear that is in new, unworn condition with original tags attached. We strive to ensure you have the highest quality apparel for your backcountry pursuits and provide a streamlined process for all domestic returns.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download your prepaid UPS shipping label provided by our system.
Pack Your Gear
Place the items in their original packaging, include the packing slip, and securely seal the box with the new shipping label.
Drop Off and Refund
Drop your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing